POSITION SUMMARY

The Fleet Manager is the primary point of contact for Fleet Management activities between Equipment Depot and Mitsubishi Logisnext & Equipment Depot National Account customers. The position is responsible for the execution of fleet support throughout all the regions within the organization. The Fleet Manager will work with the branches on successful completion of program details per the specific customer requirements, including execution of billing timelines and accuracy. The Fleet Manager will be involved with corporate initiates, such as onboarding EQD National Account customers into Lift Truck Solutions. Accurate set up of large accounts and fleet data set up will also be included in this role, assisting sales in reporting as well as making recommendations to help reduce customer's total cost of ownership.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Analyzes customer work orders for compliance, and calls to action branches to complete and bill on time
• Coordinates end of lease inspections and timely response to ML
• Set up tracking for rejected invoices and corrective action and response by locations.
• Creating new internal KPIs for fleet service ops and accountable for KPIs across the organization
• Collaborate and brainstorm with sales groups to develop customer-centric fleet programs.
• Oversee the implementation on new customer fleet programs to make sure all aspects of the program have been set up correctly
• Adheres to all company policies, procedures, and business ethics code.
• Fosters a collaborative team culture throughout multiple organizations and teams within EQD, such as, but not limited to Shared Services, Mitsubishi Logisnext, Regional Management, and branches
• Work with and train stakeholders as needed

SKILLS & ABILITIES

Education: Minimum High School education, Higher education preferred

Experience: 2 4 years industry experience; Prior experience in material handling segments is critical.

Computer Skills: Advanced knowledge and ability with Microsoft Office Products, ERP systems, and Google Products

Other Requirements:

• Strong understanding of the Fleet concept of cradle to grave asset management. Fleet Manager must be able to multi-task and prioritize multiple deadlines. Because of the amount of data, Fleet Manager needs to be organized.
• Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
• Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
• Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
• Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
• Breaks down problems into smaller components, understands underlying issues can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

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WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.